Frequently Asked Questions
How does ME911 work?
What can I store on ME911?
What is the difference between the Advantage Plan and the Premium Plan?
What measures does ME911 use to insure the security of my information?
How do I manage my account?
What identification can I carry to let others know I am a ME911 member?
How many emergency contacts may I have?
How many people can I put on my account?
Who can change or edit my information?
Can I print out my stored information?
What if my emergency contact doesn't have a cell phone?
Who can sign up for the service?
How will my information be used?
How long is the term of the agreement?
How do I discontinue my service?
In the event of a personal health, safety, or travel emergency, or a natural disaster ME911 sends text messages, emails, and voice notifications to your personal list of contacts like friends and family, informing them about your situation. With the help of your 24x7 Personal Crisis Assistant, ME911 also makes important health and personal information available to you or emergency services personnel at the scene.
You may store any information you wish. Our members generally upload health information, contact lists, records of allergies, insurance policies, birth certificates, wills, etc. Photographs and video records can be stored as well.
Both plans provide you with a 24x7 Personal Crisis Assistant and allow you manage your online profile, back up contact lists, save health and insurance information, send alerts, and retrieve important information instantly when needed. However the Premium Plan also allows you to upload and securely store scanned digital files (pdfs) of original documents such as birth certificates, passports, wills, etc. The Advantage Plan is free with only a $7.99 charge per call made to the Crisis Helpline in the event of an emergency, whereas the Premium Plan is a flat fee of $66/year.
ME911 uses highly secure data encryption (128-bit encryption) for transmitting and storing sensitive data. We also have security checks in place including an authentication process similar to online banking. Therefore only authorized personnel have the ability to access your information in an emergency.
Once you sign up for a plan that suits you, you will receive a welcome email to activate your membership. With your username and password, simply visit www.me911.com and log in to your account to access our member homepage. Here you can add new information, edit existing information, and print out your profiles.
After entering your information, simply click ID Card for each member and print. This serves as your temporary card. Once processed, your ME911 Membership ID Card will be mailed out to you. Each member should keep their ID Card with them at all times for quick retrieval in case of emergency.
You can list three emergency contacts including as many additional contacts as you would like.
You can register up to 10 people on one single account for instance like a family account.
The only person who can change your information is the person who sets up your account. We strongly recommend that you do not give out your username and password!
Yes, you can print your profile or other documents at any time. After you sign in, simply click Record for the member you wish to print. You can either choose to print all stored items or just the ones you need.
They will still receive an email notification.
Anyone who is 18 years or older can create an account with ME911.
Your information will only be used to aid you in an emergency situation. It will never be sold to a third party as a mailing or telemarketing list.
The initial term of your ME911 agreement is one (1) year, which is automatically renewed on the anniversary date of your membership.
Should you wish to discontinue our services, please contact us at info@me911.com
To learn more about securing peace of mind through our services, call us toll free at 1.866.954.6364.
